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FAQ
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Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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What are the shipping options available?We offer standard, expedited, and overnight shipping options. You can choose your preferred method at checkout.
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How do I care for my beauty products?Store your beauty products in a cool, dry place away from direct sunlight. Follow the instructions on the packaging for best results.
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How can I track my order?Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
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What is your return policy?We accept returns within 30 days of purchase for returnable items only. Digital products are non-returnable but you can contact us for any issues or concerns, as we your satisfaction is our priority. Returnable Items must be unused and in their original packaging. Please contact our support team for return instructions.
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