STORE POLICY
Customer Care
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At myjbsmile.com, we are committed to providing exceptional customer service and ensuring a positive shopping experience. Our customer support team is available Monday to Friday from 9:00 AM to 6:00 PM (EST) and Saturday from 10:00 AM to 4:00 PM (EST). You can reach us via email, phone, or through our website's contact form, and we aim to respond to all inquiries within 24-48 business hours. Orders are processed within 1-3 business days, and shipping details, including estimated delivery times, are provided during checkout. Customers will receive an email confirmation upon successful order placement.
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If you are not satisfied with your purchase, we offer a return and refund process for eligible items within 30 days of delivery. Returned items must be in their original condition and packaging. Refunds are processed within 7-10 business days after receiving the returned item. We are dedicated to resolving issues promptly and value customer feedback to improve our services. We also prioritize your privacy and use secure encryption methods to protect your information. For further details, please review our Shipping Policy, Return Policy, and Privacy Policy pages.
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Orders are processed within 1-3 business days.
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We offer standard/express shipping options.
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Shipping rates are calculated at checkout.
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We are not responsible for delays caused by the carrier.
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International customers are responsible for customs fees and taxes
Shipping Policy
Return & Refund Policy
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We accept returns within 30 days of delivery.
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Items must be unused and in original packaging.
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Customers are responsible for return shipping costs.
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Refunds will be processed within three to seven (7-10) business days after the returned item is received.
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Personalized or custom-made items are non-refundable.
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Degital products are non-refundable unless we decide to do so in special circumstances
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Orders can be canceled within one - two (1-3) hours of purchase.
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Once an order is processed, it cannot be canceled.
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Refunds for cancellations will be processed within 7-10 business days.
Cancellation Policy
Exchange Policy
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We accept exchanges within 72 hours of delivery.
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Customers must cover shipping costs for exchanges.
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Exchanges are only accepted for defective or damaged items.
Payment Policy
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We accept payments via credit cards, PayPal, etc.
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All transactions are secure and encrypted.
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Prices are listed in US $ only and are subject to change without notice.
Privacy & Safety
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We respect your privacy and do not share your personal information with third parties.
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Payment information is securely processed and never stored on our servers.
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By using our website, you agree to our privacy terms.
Customer Support
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For any inquiries, contact us at jbsmile622@gmail.com/contact form.
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Our customer service team responds within 1-2 business days.
Terms & Conditions
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By making a purchase, you agree to our store policies.
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We reserve the right to update these policies at any time without notice.
Payment Methods
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Credit / Debit Cards
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PAYPAL
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Offline Payments